Krinexa Agri — Privacy Policy

Last updated: 22 August 2026 · Effective: 22 August 2026

This policy explains what personal data KRINEXA SOLUTIONS PRIVATE LIMITED ("Krinexa", "we") collects through the Krinexa Agri platform, why we collect it, and the rights you have under India's Digital Personal Data Protection Act, 2023 (DPDP Act).

1. Information we collect

• Identity & contact: name, mobile number, and (optional) email.
• Location: village, mandal, district and pincode — to route advice and deliveries.
• Farm details: crops, acreage and season.
• Advisory content: descriptions, photos and voice notes you submit.
• Orders: products purchased, delivery address, order history.
• Payments: processed by Razorpay; we do NOT store card, UPI or bank details.

2. How we use your data

• To provide advisory and connect you with agronomists and field staff.
• To process, assign, deliver and track orders.
• To send notifications about advisories, orders and important alerts.
• To improve the service and for legally required record-keeping.

3. Who we share it with

• Razorpay — to verify online payments securely.
• SMS/notification providers — to send OTPs and alerts.
• Our field staff & agronomists — only what is needed to serve you.

We do NOT sell your personal data.

4. Your rights

• Access, correction, and erasure of your personal data (where the law allows).
• Withdraw consent at any time.
• Raise a complaint with our Grievance Officer (below).

To exercise any right, contact sivanarayana.v@krinexa.org.

5. Data retention & security

We keep data only as long as needed or as required by law, and protect it with reasonable technical and organisational safeguards.

6. Children

Intended for adults (18+). We do not knowingly collect children's data without verifiable parental consent, as required by the DPDP Act.

7. Grievance Officer (required by the DPDP Act)

• Name: CEO, Krinexa
• Email: sivanarayana.v@krinexa.org
• Address: D No: 4-48, Sivalayam Veedhi, Ithapudi Village, Kajuluru Mandal, East Godavari District – 533262, Andhra Pradesh.
• Phone: +91 8919380899

8. Changes to this policy

We may update this policy; material changes will be notified in the app and here.

Contact: KRINEXA SOLUTIONS PRIVATE LIMITED, D No: 4-48, Sivalayam Veedhi, Ithapudi Village, Kajuluru Mandal, East Godavari District – 533262, Andhra Pradesh. Email: sivanarayana.v@krinexa.org